Municipal & Government IT Managed Services
Managed IT, staffing and application support for cities, counties, special districts, transit authorities and school districts — with procurement vehicles that make buying straightforward.
What we do, for whom, and where
Cendien provides managed IT services and IT staffing for cities, counties, special districts, transit authorities and school districts. We run day-to-day IT, place screened technology consultants, and support the ERP and business applications public agencies depend on. Agencies engage us through the NCTCOG DBITS vehicle (RFP 2023-069) via TXShare, as a registration through Texas DIR, as a Certified MBE (NCTRCA #HMMB47549N0725), or by direct RFP response — delivered by a team based in Carrollton, Texas with remote support nationwide.
- Cities, counties, special districts, transit and school districts
- NCTCOG DBITS / TXShare and Texas DIR vendor
- Certified MBE — NCTRCA #HMMB47549N0725
- NAICS 541512 and 541519
Public Sector IT Challenges We Address
Deep understanding of public sector requirements and proven ability to deliver mission-critical solutions
Security Clearances
Finding qualified IT professionals with active security clearances and ability to pass background checks
Compliance Requirements
Meeting strict federal regulations including FedRAMP, FISMA, NIST, and agency-specific mandates
Cybersecurity
Protecting sensitive government data and critical infrastructure from evolving cyber threats
Budget Constraints
Delivering cost-effective solutions within government procurement and budgetary limitations
Legacy Systems
Modernizing outdated technology infrastructure while maintaining operational continuity
Procurement Process
Navigating complex government contracting, RFP responses, and acquisition procedures
IT services for public agencies
Services built for cities, counties, special districts, transit authorities and school districts — delivered by a dedicated team on our standard managed-services model.
Managed IT services
Day-to-day IT operations for cities, counties and special districts — help desk, after-hours monitoring, patching and specialist skills.
- Help desk through your established queue
- After-hours monitoring and patching
- Specialist skills on demand
- Fixed monthly fee for a defined scope
Government IT staffing
Specialized technology professionals for public-sector projects and ongoing roles, approved by you.
- Infor, Workday, Oracle and Microsoft consultants
- Technical screen by a senior consultant
- You interview and approve every consultant
- No substitution without consent
ERP & application support
Application managed services for the ERP and business systems public agencies rely on.
- Infor Lawson and CloudSuite support
- Workday support and transitions
- Reporting, integrations and enhancements
- Tax, regulatory and year-end support
Cybersecurity & compliance
Protecting public data and critical services with practical, standards-aligned security work.
- NIST-aligned security practices
- Vulnerability management
- Access control and monitoring
- Compliance and audit readiness support
Cloud & infrastructure
Cloud and infrastructure work for public-sector environments, delivered with an eye on continuity.
- Cloud migration support
- Managed infrastructure operations
- Backup and recovery planning
- Hybrid and multi-site environments
Citizen-facing & application services
Support for the applications and digital services that serve residents.
- Application support and maintenance
- Reporting and dashboards
- Integration between systems
- Public-facing web and portal support
Ways agencies can procure from Cendien
Several established paths make it straightforward for public agencies to engage us, with NAICS codes 541512 and 541519.
NCTCOG DBITS / TXShare
Purchase through the North Central Texas Council of Governments DBITS vehicle (RFP 2023-069), available via TXShare cooperative purchasing.
Texas DIR Vendor
Cendien is a registered Texas Department of Information Resources (DIR) vendor.
Certified MBE (NCTRCA)
Certified Minority Business Enterprise through the North Central Texas Regional Certification Agency — NCTRCA #HMMB47549N0725.
Direct RFP response
We respond directly to solicitations and RFPs from cities, counties and districts.
Need our contract vehicles and credentials in one place?
See vehicle numbers, NAICS codes and compliance details.
One consistent delivery model, every time
Public agencies get the same managed-services model we apply everywhere: tickets through your established queue, a standing weekly meeting with your Cendien PM, quarterly leadership meetings, a shared SharePoint site, direct access to the whole team, a named escalation path and monthly service reporting — for a fixed monthly fee.
Tickets through your queue
Work is submitted through the client's established ticket queue, so requests follow your existing process and reporting.
Standing weekly meeting
A weekly cadence with your dedicated Cendien Project Manager to review open items, priorities, and progress.
Quarterly leadership meetings
Quarterly sessions with Cendien leadership to review performance, service levels, and the forward roadmap.
Shared SharePoint site
A shared site holding all documentation, deliverables, and run-books so your team always has the current picture.
Direct team access
Clients reach any Cendien team member directly — there is no call-center layer between you and the people doing the work.
Named escalation path
A named escalation path means issues reach the right senior person quickly, without guesswork.
Monthly service reporting
Monthly reporting on service performance and activity keeps you informed and gives leadership clear visibility.
Fixed monthly fee for a defined scope
One predictable monthly fee for a defined scope — budget predictability with dedicated people assigned to your account.
U.S.-based team plus 24x7
A U.S.-based team during business hours, plus 24x7 after-hours coverage so critical issues are never left waiting.
Freshdesk service desk with AIOps
Our service desk runs on Freshdesk with Cendien's own AIOps automation for routing and resolution.
For public-sector clients this model also includes awareness of public-records obligations and reporting prepared so it can be shared with boards and councils.
Agencies we have supported
Client names are withheld. These references describe the type of agency, location and scope of the work.
California city
Infor Lawson ERP support for more than six years, and we continue to support the organization through its move to Workday.
City governmentCalifornia water district
Infor CloudSuite FSM and HCM support, together with Birst, IPA/ProcessFlow and ISD reporting, for more than seven years.
Special districtChicago-area transit authority
Infor application managed services delivered since 2020.
Transit authorityNorth Texas city
Cloud AI platform delivery and AI advisory for a North Texas municipality in 2026.
City governmentTexas school district
ERP reporting, SQL and ACA reporting supported for 5+ years.
School districtFlorida city
IT consulting and staffing engagements for a Florida municipality.
City governmentRelated pages and guides
Government contracting
Contract vehicles, NAICS codes and compliance credentials in one place.
ViewManaged IT services
The managed and co-managed IT model behind our public-sector engagements.
ViewInfor Lawson & CloudSuite support
ERP support for the Infor systems many agencies run.
ViewIT staffing & consulting
Screened technology consultants for public-sector projects.
ViewFrequently asked questions
Cities, counties, special districts, transit authorities and school districts. We provide managed IT, IT staffing and application support tailored to public agencies.
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