Do you handle Lawson tax updates and year-end?

Yes. We plan and apply payroll tax updates and regulatory patches, coordinate release timing, and support year-end processing and reporting so payroll and financial close stay on schedule.

Do you support Process Automation, reporting and interfaces on Lawson?

Yes. We support IPA and ProcessFlow automation, standard and custom reporting, and the interfaces that connect Lawson to your other systems.

Can you support us while we move from Lawson to CloudSuite or Workday?

Yes. We keep Lawson stable and supported through a move to Infor CloudSuite or Workday, running the current system and the new one in parallel until cutover is complete.

Can you add Lawson consultants to our team?

Yes. We provide client-approved Lawson consultants for project and staff-augmentation roles, with no substitutions without your consent.

How do we get started?

Onboarding is phased so there is no service disruption, with a standard two-week onboarding and a four-week maximum. We document your environment, set up access and tooling, run parallel coverage and go live on ticket intake.

Infor Lawson Support, Upgrades & Payroll

What we support

Lawson modules and services we support

Functional and technical support across the Lawson stack — from HR, payroll and financials to tax updates, automation, reporting, security and upgrades.

Lawson HR, Payroll & Benefits

Human resources
Payroll
Benefits administration
Absence and time

Lawson Financials

General ledger
Accounts payable and receivable
Budgeting
Fixed assets

Tax updates & year-end

Payroll tax updates
Regulatory patches
Year-end processing
Year-end reporting

Process Automation (IPA/ProcessFlow)

IPA
ProcessFlow workflows
Automation of routine steps
Workflow monitoring

Reporting & interfaces

Standard and custom reports
Interfaces to and from Lawson
Data extracts
Report maintenance

Security & access

Security administration
Role management
Access reviews
Segregation of duties support

Lawson upgrades

Version upgrades
Patch planning
Regression testing support
Upgrade continuity

Moving to CloudSuite or Workday

Lawson-to-CloudSuite moves
Lawson-to-Workday moves
Keeping Lawson stable through the change
Support on the new platform

Lawson staff augmentation

Client-approved consultants
No substitutions without your consent
Project and staff-augmentation roles
Knowledge transfer

How engagements work

One team covering the day-to-day, the projects and the hand-off across your Lawson environment.

Application managed services

Ongoing functional and technical Lawson support delivered as a managed service on a fixed monthly fee for a defined scope.

Staff augmentation

Client-approved Lawson consultants, with no substitutions without your consent.

Project work

Lawson upgrades, tax and regulatory updates, reporting and integrations delivered as defined projects.

Knowledge transfer

Documentation and hand-off so your team can operate and maintain the Lawson environment.

Platform transitions

Moving between platforms

When you move from Lawson to CloudSuite or Workday, we keep Lawson stable and supported until the change is complete.

Lawson to Infor CloudSuite

Support during a move from Lawson to Infor CloudSuite, carrying operational continuity through the change.

Lawson to Workday

Support during a move from Lawson to Workday, keeping Lawson stable and running while the new system is introduced.

Running Lawson and the new system in parallel

Supporting Lawson and the new platform side by side until cutover is complete.

Selected work

Infor Lawson engagements we support today

Client names are withheld. These are long-running Infor Lawson engagements, several of which continue through a move to Workday.

California city

Infor Lawson ERP support for more than six years, and we continue to support the organization through its move to Workday.

Public sector

National life insurer

Infor Lawson managed services since 2020, later supporting the organization through its move to Workday.

Insurance

Chicago-area transit authority

Infor application managed services delivered since 2020.

Transit

How the engagement works

One consistent delivery model, every time

Every Infor Lawson engagement runs on the same model as the rest of our managed services: tickets through your established queue, a standing weekly meeting with your Cendien PM, quarterly leadership meetings, a shared SharePoint site, direct access to the whole team, a named escalation path and monthly service reporting — all for a fixed monthly fee.

Tickets through your queue

Work is submitted through the client's established ticket queue, so requests follow your existing process and reporting.

Standing weekly meeting

A weekly cadence with your dedicated Cendien Project Manager to review open items, priorities, and progress.

Quarterly leadership meetings

Quarterly sessions with Cendien leadership to review performance, service levels, and the forward roadmap.

Shared SharePoint site

A shared site holding all documentation, deliverables, and run-books so your team always has the current picture.

Direct team access

Clients reach any Cendien team member directly — there is no call-center layer between you and the people doing the work.

Named escalation path

A named escalation path means issues reach the right senior person quickly, without guesswork.

Monthly service reporting

Monthly reporting on service performance and activity keeps you informed and gives leadership clear visibility.

Fixed monthly fee for a defined scope

One predictable monthly fee for a defined scope — budget predictability with dedicated people assigned to your account.

U.S.-based team plus 24x7

A U.S.-based team during business hours, plus 24x7 after-hours coverage so critical issues are never left waiting.

Freshdesk service desk with AIOps

Our service desk runs on Freshdesk with Cendien's own AIOps automation for routing and resolution.

Delivery model

Lawson support, delivered on a predictable model

A dedicated team covering your Lawson environment, with clear coverage hours and a phased onboarding so there is no service disruption.

U.S.-based

Team during business hours

24x7

After-hours coverage

2 weeks

Standard onboarding

4 weeks

Maximum onboarding

Onboarding is phased: we document your environment, set up access and tooling, run parallel coverage and go live on ticket intake — a standard two-week onboarding and a four-week maximum.

Keep exploring

Related pages and guides

Infor support & managed services

Our Infor hub — Lawson, CloudSuite and CSI/SyteLine support from one team.

View

Infor partnership

How we work with Infor across implementation, upgrades, integration and support.

View

IT staffing

Specialized Lawson consultants for project and staff-augmentation engagements.

View

Infor Lawson how-to videos

Step-by-step guides for Lawson payroll, tax updates, reporting and day-to-day operations.

View

ERP AI agents

News and updates on AI agents and intelligent automation for ERP teams.

View

FAQ

Frequently asked questions

We support Lawson HR, Payroll and Benefits; Lawson Financials; and Lawson supply chain on Lawson S3 and Landmark — with functional and technical support, tax updates, reporting and interfaces.

Let us take Infor Lawson support off your plate

Tell us about your Lawson environment and we will outline a support plan that fits your team and your scope.

Request a Support Plan Request Lawson Consultants

Related how-to videos

Related insights

Infor Lawson Support, Upgrades & Payroll Consulting

What we do, for whom, and where

Lawson modules and services we support

Lawson HR, Payroll & Benefits

Lawson Financials

Tax updates & year-end

Process Automation (IPA/ProcessFlow)

Reporting & interfaces

Security & access

Lawson upgrades

Moving to CloudSuite or Workday

Lawson staff augmentation

How engagements work

Application managed services

Staff augmentation

Project work

Knowledge transfer

Moving between platforms

Lawson to Infor CloudSuite

Lawson to Workday

Running Lawson and the new system in parallel

Infor Lawson engagements we support today

California city

National life insurer

Chicago-area transit authority

One consistent delivery model, every time

Tickets through your queue

Standing weekly meeting

Quarterly leadership meetings

Shared SharePoint site

Direct team access

Named escalation path

Monthly service reporting

Fixed monthly fee for a defined scope

U.S.-based team plus 24x7

Freshdesk service desk with AIOps

Lawson support, delivered on a predictable model

Related pages and guides

Infor support & managed services

Infor partnership

IT staffing

Infor Lawson how-to videos

ERP AI agents

Frequently asked questions

Which Infor Lawson modules do you support?

Do you handle Lawson tax updates and year-end?

Do you support Process Automation, reporting and interfaces on Lawson?

Can you support us while we move from Lawson to CloudSuite or Workday?

Can you add Lawson consultants to our team?

How do we get started?

Let us take Infor Lawson support off your plate