Ongoing, post-go-live Workday support across HCM, Payroll, Financials, reporting, integrations and release management — delivered by a dedicated team on our standard managed-services model.
Cendien is an independent Workday services provider. We deliver Workday work with Workday-trained and certified consultants, but we are not a Workday partner.
Cendien provides ongoing Workday support and application managed services for organizations that run HR, payroll, finance and reporting on Workday. We cover post-go-live support, client-side implementation support during deployments, and Lawson-to-Workday transitions, all delivered by a dedicated team on our standard managed-services model. Support is provided from our Carrollton, Texas base, with on-site coverage across Dallas–Fort Worth and remote support nationwide. Cendien is an independent Workday services provider and is not a Workday partner.
Ongoing support across the Workday suite — from core HR and payroll through to reporting, security, release management and AI agent design.
Core HR, staffing and business process support.
Payroll support, including calculation and year-end cycles.
Benefit plan configuration, open enrollment and administration.
Absence plans, accruals and leave management.
Time entry, approvals and time-calculation support.
Talent, performance, recruiting and learning modules.
Procurement, grants, projects, assets and expenses.
Reporting and analytics, including Prism analytics.
Studio, EIB and third-party integration support.
Security groups, roles and access administration.
Coordinating and testing twice-yearly Workday releases.
Designing and supporting Workday AI agent use cases.
One team covering steady-state support, deployments and transitions across Workday.
Ongoing functional and technical support across the Workday suite, from day-to-day configuration and break-fix to enhancements and reporting requests.
During a deployment we act as an extension of your team — providing client-side functional and technical support through testing, cutover and stabilization.
We help organizations move from Lawson to Workday, carrying operational continuity through the transition and continuing to support you on Workday afterward.
Coordinating and testing Workday’s twice-yearly releases so features, regressions and configuration impacts are understood before they reach users.
Designing and supporting Workday AI agent use cases, aligned to your processes, security model and data.
A named Project Manager plus Workday-trained and certified consultants, so your support does not depend on a single individual.
Workday support runs on the same model as every Cendien managed service: tickets through your established queue, a standing weekly meeting with your Cendien PM, quarterly leadership meetings, a shared SharePoint site, direct access to the whole team, a named escalation path and monthly service reporting — for a fixed monthly fee.
Work is submitted through the client's established ticket queue, so requests follow your existing process and reporting.
A weekly cadence with your dedicated Cendien Project Manager to review open items, priorities, and progress.
Quarterly sessions with Cendien leadership to review performance, service levels, and the forward roadmap.
A shared site holding all documentation, deliverables, and run-books so your team always has the current picture.
Clients reach any Cendien team member directly — there is no call-center layer between you and the people doing the work.
A named escalation path means issues reach the right senior person quickly, without guesswork.
Monthly reporting on service performance and activity keeps you informed and gives leadership clear visibility.
One predictable monthly fee for a defined scope — budget predictability with dedicated people assigned to your account.
A U.S.-based team during business hours, plus 24x7 after-hours coverage so critical issues are never left waiting.
Our service desk runs on Freshdesk with Cendien's own AIOps automation for routing and resolution.
Client names are withheld. Each of these engagements continued through a move to Workday.
Supported through its move from Lawson to Workday, continuing the same operational coverage on the new platform.
Public sectorInfor Lawson managed services since 2020, later supporting the organization through its move to Workday.
InsuranceInfor Lawson managed services, supporting the organization through its move to Workday.
TransportationHow we deliver Workday services as an independent provider.
ViewStill on Lawson? We support it — and help you plan the move to Workday.
ViewOur cross-platform AMS model for Workday and other ERP platforms.
ViewWorkday consultants for project and staff-augmentation engagements.
ViewNo. Cendien is an independent Workday services provider. We deliver Workday work with Workday-trained and certified consultants, but we are not a Workday partner.
Whether you are stabilizing after go-live or planning a move from Lawson, tell us about your Workday environment and we will outline a support plan.