We Use and Support ConnectWise
Cendien works with the ConnectWise ecosystem day to day. We help IT service providers implement, integrate and get more out of their PSA and RMM platforms.
Getting more out of your ConnectWise platform
Cendien uses and supports ConnectWise. We help IT service providers implement, integrate and optimize their ConnectWise PSA and RMM platforms so their teams work more efficiently.
Whether you need help with a specific module, a fresh configuration, or ongoing optimization, our consultants work with your platform as it is and improve it step by step.
ConnectWise Manage
PSA setup, configuration and optimization for day-to-day business management
ConnectWise Automate
RMM deployment for monitoring, automation and patch management
ConnectWise Fortify
Security tooling including Perch and ScreenConnect, set up and supported
Integrations & workflows
Connecting ConnectWise to the rest of your stack and automating your workflows
Complete ConnectWise Ecosystem
From PSA to RMM to security, we implement and optimize the full ConnectWise platform suite
ConnectWise Manage (PSA)
Complete professional services automation platform for ticketing, project management, time tracking, and billing.
- Service desk & ticketing system
- Project & resource management
- Time tracking & billing automation
- Client portal & communication
ConnectWise Automate (RMM)
Remote monitoring and management platform for automated maintenance, patching, and proactive monitoring.
- Automated patch management
- Remote monitoring & alerting
- Script automation & deployment
- Asset discovery & inventory
ConnectWise Fortify Security
Comprehensive security solutions including Perch SIEM, ScreenConnect remote support, and security assessments.
- SIEM & threat detection (Perch)
- Remote access & support (ScreenConnect)
- Security risk assessments
- Compliance reporting & auditing
ConnectWise Sell (CPQ)
Configure, price, quote solution for streamlined sales processes and accurate product quoting.
- Product catalog management
- Automated quote generation
- Pricing & margin optimization
- Sales pipeline integration
ConnectWise Command
Business intelligence and reporting platform for data-driven decision making and performance tracking.
- Real-time dashboards & KPIs
- Custom report builder
- Financial analytics & forecasting
- Operational metrics tracking
Integration & Optimization
Custom integrations with third-party tools and ongoing optimization for maximum ROI.
- API integrations & automation
- Workflow optimization
- Custom scripting & development
- Training & change management
Why choose Cendien for ConnectWise work
Hands-on platform experience, focused on making your ConnectWise investment work harder.
Practical implementation
Deployment and configuration grounded in how your team actually operates, using patterns we have applied before.
Custom configuration
Tailored workflows, automations and integrations designed around your business.
Experienced practitioners
Consultants who work with ConnectWise day to day and understand the platform in practice.
Ongoing support
A team for troubleshooting, optimization and training — with 24x7 after-hours coverage available.
Efficiency gains
Less manual work through automation, better visibility, and cleaner processes.
Continuous improvement
Regular reviews to keep your platform aligned with how your business evolves.
Proven ConnectWise Results
Real-world examples of how we've transformed IT service providers with ConnectWise
Regional MSP Complete Platform Migration
Challenge
Growing MSP with 500+ clients needed to migrate from legacy PSA/RMM tools to ConnectWise ecosystem while maintaining service continuity and improving operational efficiency.
Solution
Executed phased migration to ConnectWise Manage and Automate, migrated 15,000+ tickets and 8,000+ assets, implemented custom workflows and automations, integrated with existing tools, and provided comprehensive staff training.
Results
Healthcare MSP Security & Compliance Enhancement
Challenge
Healthcare-focused MSP required HIPAA-compliant service management platform with enhanced security monitoring and automated compliance reporting for 50+ healthcare clients.
Solution
Deployed ConnectWise Manage with HIPAA configurations, implemented ConnectWise Fortify with Perch SIEM for security monitoring, created automated compliance reporting workflows, and integrated with healthcare-specific tools.
Results
Multi-Location IT Provider Automation
Challenge
IT service provider with 5 locations needed unified platform for service delivery, automated patch management for 2,000+ endpoints, and real-time business intelligence across all locations.
Solution
Implemented ConnectWise Manage for centralized service management, deployed ConnectWise Automate with custom scripts for automated maintenance, integrated ConnectWise Command for unified reporting, and established standardized processes across locations.
Results
Ready to get more from ConnectWise?
Let us look at how you use ConnectWise today and where the platform can work harder for your team.
- ConnectWise platform review
- Implementation and optimization roadmap
- Access to our ConnectWise-experienced consultants
Our consultants are ready to help you implement, optimize and get more from your ConnectWise platform investment.