What is the difference between co-managed and fully managed IT?

In co-managed IT (Essential), your IT staff keep strategy and key systems while Cendien covers monitoring, patching, backup and overflow tickets. In fully managed IT (Standard and Advanced), Cendien runs the help desk, devices, network and Microsoft 365 for you.

Which package do most organizations choose?

Most organizations without their own IT team choose Standard. Organizations that hold police, health, payment or student records, or whose cyber insurer requires MDR and training, usually choose Advanced.

Can I add servers, devices or locations?

Yes. Servers are $200 to $250 a month each, extra devices beyond one per person are $35 to $40, and each location after the first is $75 to $95 a month. Round-the-clock help desk on every request adds about 15%.

Is on-site support included?

Most issues are fixed remotely. On-site visits across Dallas–Fort Worth are available on every package by request, and on-site needs outside DFW are scoped in your quote.

Can I change packages later?

Yes. You can move up a package when your needs change, for example from Standard to Advanced when a new compliance or insurance requirement comes in. Your account manager updates your agreement at the new package rate.

What is not included in the packages?

Microsoft 365 and other software licenses, hardware, and projects such as migrations, security hardening and risk assessments are quoted separately, which keeps the monthly fee predictable.

(214) 245-4580 info@cendien.com

Carrollton, TX

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MANAGED IT PACKAGES · 2026

Managed IT Packages and Pricing

Three packages, one flat price per person per month, tools included. Pick the level of coverage you need, add servers and locations at a flat rate, and lock your price for the full term.

Compare packages Estimate my monthly cost

Flat per-user pricingPrice locked for the term$0 onboardingCendien employees, never subcontractors

Essential

Co-managed with your IT staff

$47–$53

per user / month, three-year term

Best for: Organizations with their own IT staff who want tools, monitoring and backup coverage behind them.

Help desk backup for your IT team
Monitoring and patching
Endpoint protection (EDR)
Server and cloud backup
Monthly service report

Price it for my organization

Most chosen

Standard

Fully managed IT

$62–$71

per user / month, three-year term

Best for: Cities, districts and businesses that want IT fully handled for one predictable monthly fee.

Everything in Essential
Unlimited remote help desk
Microsoft 365 and identity administration
Network and firewall management
Named account manager and quarterly reviews
Documented runbooks on a shared SharePoint site

Price it for my organization

Advanced

Fully managed plus MDR security

$80–$91

per user / month, three-year term

Best for: Organizations with sensitive data, police or health records, or cyber insurance requirements.

Everything in Standard
Managed detection and response (MDR)
Phishing simulation and security training
Vulnerability scanning
Compliance documentation support

Price it for my organization

* Prices shown are planning estimates for typical environments, not an offer or a binding quote. Rates, packages and add-ons may change at any time without notice. Your price is set only in a written proposal and signed agreement, after Cendien reviews your environment, scope and requirements.

Not sure?

Which managed IT package fits you?

Three questions, about 20 seconds.

Do you have IT staff today?

Do you hold police, health, payment or student records?

Does your cyber insurer require MDR, training or scanning?

Your recommendation

Answer the three questions and we will point you to the package that fits. Most organizations without an IT team choose Standard.

Managed IT packages

What managed IT packages does Cendien offer?

Cendien offers three managed IT packages, priced per user per month on a three-year term with tools included. Essential ($47–$53) is co-managed IT for organizations with their own IT staff. Standard ($62–$71) is fully managed IT with help desk, Microsoft 365, network management and a named account manager. Advanced ($80–$91) adds managed detection and response, security training, vulnerability scanning and compliance documentation.

Servers, extra devices and extra locations at flat monthly rates
24/7 help desk available on any package
Every package includes EDR, backup and 24/7 outage response
Price locked for the full term, $0 onboarding

Compare

Compare managed IT packages

Exactly what each package includes, so nothing you need is assumed and then billed later.

Feature	Essential$47–$53 / user	Standard$62–$71 / user	Advanced$80–$91 / user
Support
Remote help desk	Overflow for your IT team	Unlimited	Unlimited
24/7 response to critical outages
24/7 help desk for every request	Add-on	Add-on	Add-on
On-site visits in Dallas–Fort Worth	By request	By request	By request
Tickets through your own queue
Operations
Monitoring and alerting (RMM)
Operating system and app patching
Microsoft 365 and identity administration	—
Network and firewall management	—
Documented runbooks on a shared SharePoint site	—
Security and backup
Endpoint protection (EDR)
Server and cloud backup
Managed detection and response (MDR)	—	—
Phishing simulation and security training	—	—
Vulnerability scanning	—	—
Compliance documentation support	—	—
Account management
Monthly service report
Named account manager	—
Quarterly reviews and technology roadmap	—
Price locked for the term
$0 onboarding and transition

Why choose Essential

Organizations with their own IT staff who want tools, monitoring and backup coverage behind them.

Your team keeps strategy, key systems and final decisions
We take the monitoring, patching and overflow tickets
Coverage when your IT person is out or leaves

Why choose Standard

Cities, districts and businesses that want IT fully handled for one predictable monthly fee.

One team owns your help desk, devices, network and Microsoft 365
Named account manager and quarterly reviews
Documented runbooks your auditors and staff can read

Why choose Advanced

Organizations with sensitive data, police or health records, or cyber insurance requirements.

Managed detection and response watches for attacks around the clock
Phishing training and vulnerability scanning close common gaps
Compliance documentation for CJIS, HIPAA and PCI audits

Options

Add-ons for any package

Flat monthly rates, added to your per-user package. One computer per person and your first location are already included.

Managed server

$200–$250

per server / month

On-site or cloud servers: monitoring, patching and verified backup.

Extra device

$35–$40

per device / month

Shared, kiosk, spare or field computers beyond one per person.

Additional location

$75–$95

per site / month

Each extra site with its own network, firewall and Wi-Fi. Your first location is included.

24/7 help desk

+15%

of the monthly fee

Round-the-clock help on every request, not only critical outages.

Quoted separately

These are one-time projects or pass-through costs. Keeping them out of the monthly fee keeps it predictable.

Microsoft 365 and software licenses

Keep your existing agreement, or license through Cendien as a Microsoft partner.

Hardware

Computers, servers, firewalls and Wi-Fi, specified and set up by our team.

Cloud and server migrations

Moving servers to Azure or AWS, or email to Microsoft 365, as a fixed-price project.

Microsoft 365 security hardening

MFA, conditional access and email authentication (SPF, DKIM, DMARC) set up and documented.

Cybersecurity risk assessment

A NIST CSF or CJIS-aligned review with a prioritized remediation plan.

ERP managed services

Infor, Workday, Oracle and PeopleSoft support on the same fixed-fee model.

Get your quote

Get a fixed quote for your package

Tell us a little about your organization. A Cendien managed IT lead confirms the scope on a short call and sends one fixed monthly fee, locked for the term. No obligation.

Package

Standard: Fully managed IT, $62–$71 per user per month.

Prefer to talk now? Call (214) 245-4580.

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Managed IT for your organization

Keep exploring

Related pages and guides

Managed IT cost calculator

Estimate your monthly cost from users, devices, servers and locations.

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Managed IT services

How Cendien runs help desk, monitoring, patching and specialist work.

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Cybersecurity services

Managed detection and response, compliance and security operations.

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ERP managed services

The same fixed-fee model for Infor, Workday, Oracle and PeopleSoft.

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Government IT services

Managed IT for cities, counties and special districts.

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Free managed services assessment

Six quick questions and a free 30-minute review.

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FAQ

Frequently asked questions

Cendien, headquartered in Carrollton, Texas since 1999, offers three managed IT packages: Essential ($47 to $53 per user per month) for co-managed IT, Standard ($62 to $71) for fully managed IT, and Advanced ($80 to $91), which adds managed detection and response and compliance support.

Related how-to videos

Related insights

Managed IT Packages and Pricing

Essential

Standard

Advanced

Which managed IT package fits you?

What managed IT packages does Cendien offer?

Compare managed IT packages

Why choose Essential

Why choose Standard

Why choose Advanced

Add-ons for any package

Managed server

Extra device

Additional location

24/7 help desk

Quoted separately

Microsoft 365 and software licenses

Hardware

Cloud and server migrations

Microsoft 365 security hardening

Cybersecurity risk assessment

ERP managed services

Get a fixed quote for your package

Managed IT for your organization

Related pages and guides

Managed IT cost calculator

Managed IT services

Cybersecurity services

ERP managed services

Government IT services

Free managed services assessment

Frequently asked questions

What managed IT packages does Cendien offer?

What is the difference between co-managed and fully managed IT?

Which package do most organizations choose?

Can I add servers, devices or locations?

Is on-site support included?

Can I change packages later?

What is not included in the packages?