Ongoing functional and technical support for Infor Lawson, CloudSuite and CSI/SyteLine — from tax and regulatory updates and year-end to custom reports, integrations and Lawson-to-CloudSuite or Workday transition support.
Cendien provides managed Infor Lawson and CloudSuite support for organizations that run HR, payroll, financials, supply chain and manufacturing on the Infor platform. We cover functional and technical support, tax and regulatory patches and year-end, custom reports and integrations, and Lawson-to-CloudSuite or Workday transitions. Support is delivered by a dedicated team from our Carrollton, Texas base, with on-site coverage across Dallas–Fort Worth and remote support nationwide.
Functional and technical support across the Infor stack — from legacy Lawson to CloudSuite and CSI/SyteLine.
A single managed team covering the day-to-day, the projects and the transitions across your Infor environment.
Functional consultants and technical engineers who already understand your configuration — handling questions, configuration changes, break-fix and ongoing system support.
Planning and applying tax and regulatory patches, coordinating release updates, and supporting year-end processing so payroll and financial close stay on track.
Building and maintaining custom reports and integrations, including Birst, IPA/ProcessFlow and ISD reporting, and connecting Infor to your other systems.
Supporting your move from Lawson to Infor CloudSuite or to Workday — carrying operational continuity through the transition, with the option to keep supporting you on the new platform.
A named Project Manager and a functional, technical and development bench, so you are never dependent on a single individual who might leave.
Monthly service reporting, periodic health checks and optimization work to keep performance, security and usability improving over time.
Every Infor engagement runs on the same model as the rest of our managed services: tickets through your established queue, a standing weekly meeting with your Cendien PM, quarterly leadership meetings, a shared SharePoint site, direct access to the whole team, a named escalation path and monthly service reporting — all for a fixed monthly fee.
Work is submitted through the client's established ticket queue, so requests follow your existing process and reporting.
A weekly cadence with your dedicated Cendien Project Manager to review open items, priorities, and progress.
Quarterly sessions with Cendien leadership to review performance, service levels, and the forward roadmap.
A shared site holding all documentation, deliverables, and run-books so your team always has the current picture.
Clients reach any Cendien team member directly — there is no call-center layer between you and the people doing the work.
A named escalation path means issues reach the right senior person quickly, without guesswork.
Monthly reporting on service performance and activity keeps you informed and gives leadership clear visibility.
One predictable monthly fee for a defined scope — budget predictability with dedicated people assigned to your account.
A U.S.-based team during business hours, plus 24x7 after-hours coverage so critical issues are never left waiting.
Our service desk runs on Freshdesk with Cendien's own AIOps automation for routing and resolution.
Client names are withheld. These are long-running Infor engagements, several of which continue through a move to Workday.
Infor Lawson ERP support for more than six years, and we continue to support the organization through its move to Workday.
Public sectorInfor CloudSuite FSM and HCM support, together with Birst, IPA/ProcessFlow and ISD reporting, for more than seven years.
Special districtInfor application managed services delivered since 2020.
TransitInfor Lawson managed services since 2020 with a team of ten, later supporting the organization through its move to Workday.
InsuranceInfor Lawson managed services, delivered through the organization’s move to Workday.
TransportationHow we work with Infor across implementation, upgrades, integration and support.
ViewOur cross-platform AMS model for Infor, Oracle, PeopleSoft and more.
ViewPost-go-live Workday support — a natural next step if you are moving off Lawson.
ViewSpecialized Infor consultants for project and staff-augmentation engagements.
ViewWe support Lawson HR, Payroll and Benefits; Lawson Financials and Supply Chain; Infor CloudSuite FSM and HCM; Birst, IPA/ProcessFlow and ISD reporting; and CSI/SyteLine.
A short, step-by-step walkthrough of applying a Lawson payroll tax update — with the written steps and full transcript.
Watch the how-toTell us about your Infor environment and we will outline a managed support plan that fits your team and your scope.