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HomeServicesERPManaged Services

Application Managed Services

24/7 ERP Application Managed Services

Maximize your ERP investment with proactive monitoring, rapid issue resolution, and continuous optimization. Our AMS team ensures your systems run smoothly so you can focus on business growth.

99.9% Uptime SLA

15-Min Response Time

24/7/365 Support

Get AMS Quote Schedule Demo

24/7

Support Coverage

Why It Makes Sense

Why Managed Services Makes Sense

Running an ERP is a full-time job — and it's rarely the best use of your team's time. Here's why outsourcing application management delivers a better outcome.

The Business Case

Your ERP Is Mission-Critical

When your ERP goes down, operations stop — and every minute of downtime costs real money. Proactive management prevents those outages before they happen.

ERP Talent Is Scarce & Expensive

Hiring and retaining Infor, SAP, and ERP specialists is costly and difficult. AMS gives you a full bench of expertise without the overhead of a full-time hire.

Reactive Fixes Cost More

Waiting for things to break and paying for emergency support is almost always more expensive than a predictable, proactive engagement.

Free Your Team to Think Strategically

Your internal team should be driving transformation and business value — not buried in routine tickets, patches, and maintenance.

Key Benefits

Lower Total Cost of Ownership

Reduce staffing costs and eliminate unpredictable crisis spend.

Predictable Monthly Costs

Flat-fee pricing you can budget for — no surprise invoices.

24/7/365 Coverage

No gaps when your own team is off, on leave, or at capacity.

Faster Resolution

A dedicated team that already knows your environment and history.

Proactive Optimization

We find and fix issues before they impact your business.

Senior Expertise On Demand

Architects and specialists available when you need them most.

Reduced Downtime

Backed by a 99.9% uptime guarantee and clear SLAs.

Focus on Core Business

Your team spends its energy on strategic, revenue-driving work.

The bottom line? More uptime, lower costs, and a team that can finally focus on growth.

Let's show you what proactive ERP management looks like for your environment.

Talk to an AMS Expert

What's Included

Everything You Get With Every Engagement

Our managed services go well beyond break-fix support. Every client gets a complete, proactive partnership built around these deliverables.

Dedicated Project Manager

A single, named point of contact who owns your account, coordinates all work, and keeps every initiative moving forward.

Weekly Meetings for Issue Review

A standing weekly cadence to review open tickets, priorities, and progress alongside your team — nothing falls through the cracks.

Dedicated SharePoint Site

Your own private portal for documentation, tickets, status updates, and knowledge — everything for your account in one place.

Quarterly Business Review

A strategic QBR covering performance, SLA adherence, roadmap planning, and the measurable value we have delivered.

Internal Ticket Review Meetings (Free)

Our team meets internally on a regular basis to review every open ticket and drive resolution — at no additional cost to you.

Access to the Entire Team

Not just one contact — you get direct access to our engineers, architects, and leadership whenever you need them.

Projects Run Under the AMS Bucket

Project work can be scoped and delivered within your managed services engagement, giving you flexibility without separate contracts.

Detailed Reports

Comprehensive reporting on tickets, SLAs, trends, and system performance so you always know exactly where things stand.

And Much More

Continuous value adds like knowledge transfer, training, and proactive optimization as part of every engagement.

Application Managed Services Tiers

Choose the right level of support for your organization's needs and budget. All tiers include our core AMS capabilities.

Essential

Starting at $5,000/mo

Core support for stable ERP environments

Business hours support (8x5)

Incident management and resolution

Monthly system health checks

Quarterly patch management

Email and portal support

Basic performance monitoring

Standard SLA: 4-hour response

Ideal For:

Small to mid-size organizations with stable ERP systems

Get Started

Professional

Starting at $12,000/mo

Comprehensive support with proactive monitoring

24/7 support coverage

Proactive system monitoring

Monthly optimization reviews

Bi-weekly patch management

Phone, email, and chat support

Advanced performance tuning

Priority SLA: 1-hour response

Dedicated account manager

Quarterly business reviews

Ideal For:

Growing enterprises requiring continuous optimization

Get Started

Enterprise

Custom Pricing

White-glove service with strategic partnership

24/7 priority support with escalation

Real-time monitoring and alerting

Weekly optimization sessions

Continuous patch and update management

Multi-channel support with dedicated team

Strategic roadmap planning

Premium SLA: 15-minute response

Named technical architect

Monthly executive business reviews

Custom integrations and enhancements

Ideal For:

Large enterprises with mission-critical ERP systems

Contact Sales

Need a Custom AMS Package?

We can tailor our services to match your specific requirements, SLAs, and budget.

Discuss Custom Requirements

Comprehensive AMS Service Scope

End-to-end application support covering all aspects of your ERP system lifecycle.

Incident & Problem Management

24/7 incident logging and tracking
Root cause analysis and resolution
Problem trend identification
Knowledge base management
Escalation management
Infor OS & CloudSuite incident triage

Proactive Monitoring

Real-time system health monitoring
Performance metrics tracking
Automated alerting and notifications
Capacity planning and forecasting
Predictive issue detection
Infor LN / M3 environment health monitoring

Change & Release Management

Change request assessment
Release planning and coordination
Testing and validation
Deployment execution
Rollback procedures
Infor hotfix and CU release coordination

Performance Optimization

Database tuning and optimization
Query performance analysis
System configuration optimization
Resource utilization monitoring
Bottleneck identification
Infor ION & Ming.le performance tuning

Patch & Update Management

Patch assessment and planning
Testing in non-production environments
Scheduled maintenance windows
Version upgrade management
Compatibility validation
Infor CloudSuite cumulative update management

Security & Compliance

Security patch management
Access control monitoring
Audit log review
Compliance reporting
Vulnerability assessment
Infor security role & GRC configuration audits

99.9%

Guaranteed Uptime SLA

<15min

Critical Issue Response

40%

Average Cost Reduction

Service Level Agreements

Clear, measurable SLAs ensure rapid response and resolution for all support requests.

Priority Level	Description	Response Time	Resolution Target	Availability	Escalation
Critical (P1)	System down, business-critical functions unavailable	15 minutes	4 hours	24/7/365	Immediate to senior management
High (P2)	Major functionality impaired, significant business impact	1 hour	8 hours	24/7/365	After 4 hours
Medium (P3)	Moderate impact, workaround available	4 hours	24 hours	Business hours	After 12 hours
Low (P4)	Minor issue, minimal business impact	8 hours	5 business days	Business hours	After 3 days

SLA Guarantees

We stand behind our commitments with financial penalties for SLA breaches and monthly service credits.

Monthly service credits for missed SLAs
Transparent SLA reporting and tracking
Quarterly SLA performance reviews

Support Channels

Multiple ways to reach our support team with priority routing based on issue severity.

24/7 hotline for critical issues
Email support with ticket tracking
Live chat and customer portal

Ready to Optimize Your ERP Operations?

Let our AMS experts take care of your ERP systems so you can focus on strategic initiatives and business growth.

Request AMS Proposal Talk to AMS Expert

24/7

Support Coverage

99.9%

Uptime Guarantee

15min

Critical Response

40%

Cost Reduction

Related how-to videos

Related insights

24/7 ERP Application Managed Services

Why Managed Services Makes Sense

The Business Case

Your ERP Is Mission-Critical

ERP Talent Is Scarce & Expensive

Reactive Fixes Cost More

Free Your Team to Think Strategically

Key Benefits

Lower Total Cost of Ownership

Predictable Monthly Costs

24/7/365 Coverage

Faster Resolution

Proactive Optimization

Senior Expertise On Demand

Reduced Downtime

Focus on Core Business

The bottom line? More uptime, lower costs, and a team that can finally focus on growth.

Everything You Get With Every Engagement

Dedicated Project Manager

Weekly Meetings for Issue Review

Dedicated SharePoint Site

Quarterly Business Review

Internal Ticket Review Meetings (Free)

Access to the Entire Team

Projects Run Under the AMS Bucket

Detailed Reports

And Much More

Application Managed Services Tiers

Essential

Professional

Enterprise

Need a Custom AMS Package?

Comprehensive AMS Service Scope

Incident & Problem Management

Proactive Monitoring

Change & Release Management

Performance Optimization

Patch & Update Management

Security & Compliance

Service Level Agreements

SLA Guarantees

Support Channels

Ready to Optimize Your ERP Operations?