When remote support isn't enough, our certified field technicians are dispatched to your location for hardware repairs, installations, and onsite troubleshooting.
From routine installations to emergency break/fix, our certified technicians handle all your onsite IT needs.
Our network of 500+ certified field technicians covers all major US metro areas and 1,000+ smaller cities.
Need field support outside the US? We partner with global service providers to deliver onsite support in 50+ countries.
Check International CoverageClear dispatch SLAs and flexible pricing models to fit your budget and service requirements.
| Priority | Description | Dispatch Time | Resolution Target | Availability |
|---|---|---|---|---|
| Emergency | Critical hardware failure, complete site outage, security breach | 2 hours | Same day | 24/7 |
| Urgent | Major hardware issue, multiple users affected, workaround available | 4 hours | Same day | 24/7 |
| Standard | Routine installation, single user hardware issue, scheduled maintenance | Next business day | 1-2 days | Business hours |
| Planned | Office moves, infrastructure projects, scheduled upgrades | Scheduled | Per project plan | Flexible |
Pay only for the hours worked and materials used. No monthly commitment.
Purchase blocks of hours at a discounted rate. Use as needed throughout the year.
Unlimited field support with guaranteed SLAs. Fixed monthly fee based on site count.
Get certified field technicians dispatched in <4 hours. 500+ cities covered. 95% same-day resolution.
